This article will guide you how you can follow up or monitor the status of the ticket you filed on the UPOU Alumni Helpdesk.
There are two ways to monitor the status of your ticket:
1) Without logging in on the UPOU Alumni Helpdesk
2) Logging in on the UPOU Alumni Helpdesk
1) Monitoring your ticket without logging in to the UPOU Alumni Helpdesk
Aside from checking your email inbox or spam, as a constituent, here's what you can do:
Step 1: When you create or send a ticket, you can include in your message that you are requesting for the public URL of your ticket.
Step 2: Just visit the public ticket URL given to you, then you will be able to see the status of your ticket.
2) Monitoring your ticket by logging in to the UPOU Alumni Helpdesk
As a constituent, here's what you can do:
Step 1: Log in to your UPOU Alumni Helpdesk account.
Step 2: On the homepage, click on "Check Ticket Status."
Step 3: Choose your ticket filters. You can choose all your tickets, or all your open or pending tickets, or all your resolved or closed tickets. You can further sort them based on date creation, last comment/reply, and status.
Step 4: Once you've chosen your ticket filters, proceed on selecting the specific ticket you want to monitor. You will see the entire conversation between you and the Support Staff (or assigned agent), as well as its current status and other ticket details.
Step 5: Feel free to "reply" on the ticket thread if you wish to provide further information or clarification.