You can see the list of documents available for request here and check if the document you need is there. The steps are already indicated on the site, but feel free to proceed for some reminders and steps.


Kindly take note of these reminders before filing for a request:


  • The Office of the University Registrar (OUR) reserves the right to withhold or cancel any request for TOR/certification/document due to pending accountabilities.

  • The OUR will not accept requests through phone or walk-in.

    • All transactions should be done online. Walk-in transactions (inquiries/document requests) will not be entertained face-to-face. 

    • Telephones may be unattended due to reduced workforce.

    • Email inquiries are being attended, but due to the high volume of emails the office is receiving, please patiently wait for our reply as we will get back to you at the soonest possible time.

  • Some documents require an approved university clearance before processing (and the processing of University Clearance takes at least 20 working days upon receipt of the request), such as:

    • Transcript of Records

      • Transcript of Records (TOR) is released by the Office of the University Registrar (OUR) upon the student’s completion of a program, or if the student intends to transfer or discontinue his/her program of study in the university.

      • Official TORs from the student’s previous degree/s that are submitted to the university during admissions become part of the UPOU TOR, and are issued as certified true copies of the original TOR.

      • The OUR does not issue a partial TOR for continuing students, True of Copy of Grades or Certification of Units Earned may be requested in lieu of a TOR.

    • Honorable Dismissal

    • Transfer Credential Certificate

    • Permit to Transfer

    • Diploma


If you want to apply for a university clearance, click here.


  • Processing fee per document:

    • UPOU Transcript of Records (TOR) -  P30.00/page

    • Certifications/True Copy of Grades/Certificate of Units Earned, others - P20.00/copy  

    • English Translation of Diploma - P50.00/copy 

    • Verification of records from other public or private institutions - P50.00. Upload the accomplished verification form in the form linked below.

  • Only requests with payment receipts or with successful credit card payments will be processed.

    • An online payment facility for credit/debit cards is available here. Other payment methods are also indicated in the link (which is also included in the form).

    • The proof of payment must be uploaded in the form.

  • The Office of the University Registrar observes timelines for processing requests.

    • For Transcript of Records

      • Initial request: 20 working days upon receipt of payment (additional 2 weeks during peak season such as graduation period and admission deadlines)

      • Succeeding requests: 7 working days (additional 5 working days during peak season)

    • For certifications and other requests

      • 7 working days (additional 5 working days during peak season)

  • Students whose documents will be shipped to an international address should email records@upou.edu.ph for the assessment of international mailing fee.

  • For concerns related to document requests (certifications, TOR, diploma, verification, and authentication), please email document_request@upou.edu.ph.


Requests for documents are usually done in the Online Request for Documents System (ORDS) but since it is temporarily unavailable right now, kindly fill up this form.